Returns and exchanges
Please note that our sales are exchangeable and refundable on store credit only*.
Therefore, HypePoint will not be able to refund online and in-store purchases back to the original payment method. Please also note that we are not responsible for purchases made by minors without parental consent and that the policy is the same for everyone.
However, exceptions apply, please refer to the “I received the wrong item/damaged item, what should I do?” section. » to learn more.
*Please see eligibility requirements for more information
Can I cancel my order? 🛒
If your order is not processed, it may be canceled within 24 hours. To cancel this, please contact 418-657-2149.
Please note that once the order has been processed, we cannot cancel it.
What are the eligibility conditions for a return? 🔄
Items exchanged or refunded via store credit must meet the following conditions:
The item was delivered or purchased in store within the last 30 days
The item has not been worn, used or washed and is still in its original condition.
The following items are final sales:
- Exotic products
- The full range of CrepProtect products
- Second hand clothing, shoes and accessories (USED)
Unfortunately, if any of these conditions are not met, we will not be able to to proceed with neither an exchange nor an in-store credit
How to make a return/exchange online? 🌐
If you have changed your mind, please contact our customer service immediately: email@example.com. Please include the following elements in your email:
- First name & last name
- Order number (number appearing in the left corner of your invoice starting with #)
- Photos of the item received where you can see the size of the item
Subsequently, our team will analyze your situation and send you a return label with the procedure to follow if your item is eligible for an exchange or store credit.
Please also note that an exchange for a different size or model may modify the price of your invoice given market supply and demand. In this case, we will communicate the price difference to you by email or telephone before proceeding.
Note that HypePoint does not cover shipping costs for returning the item.
How to make a return/exchange in store? 🎯
All items meeting the eligibility conditions can be returned or exchanged at one of our five branches. Items purchased online can also be returned in store.
Please have with you the invoice sent via text or email as well as your item in its original packaging.
What is the maximum time limit for making a return? 🗓️
Our products are exchangeable* and non-refundable within 30 days of receipt of the item.
*Please note that some products are final sales.
I received the wrong item/damaged item, what should I do? 👟
First of all, we are sorry for the inconvenience. Please note that it is beyond our standards to send an item that has not been previously inspected.
HypePoint undertakes to refund the original payment method if the product received is not the correct one (e.g. wrong size, wrong color or wrong model). However, to be able to obtain a refund, please ensure that the item meets the eligibility conditions cited above.
For any defective or damaged item, please contact our customer service at the following email address: customer @hypepoint.ca. Please include the following elements in your email:
First name & last name
Order number (number appearing in the left corner of your invoice starting with #)
Photos of the defective or damaged item - wrong item received
Attention, sending an email concerning a defective or damaged item does not guarantee a refund or an exchange. However, our customer service will contact you as soon as possible to inform you of the options available to you.
Please note that there may be minor manufacturing defects over which we unfortunately have no control since HypePoint is a resale store. We therefore do not have direct contact with any of the brands sold in stores. However, rest assured that all our items go through careful quality control and that the items on sale have been certified by our team.