Our policies

At Hype Point, the satisfaction of all our customers matters. We are committed to providing you with a complete shopping experience and unparalleled after-sales service. So we've simplified our policies so you can shop with peace of mind.

Exchange and Refund Policy

Please note that our sales are exchangeable and refundable on store credit only. Therefore, Hype Point will not be able to refund online and in-store purchases to the original payment method. Please also note that we are in no way responsible for purchases made by minors without parental consent and that the policy is the same for everyone.

However, exceptions apply, please refer to the “Exceptions” section for more information.

Eligibility requirements

Items exchanged or refunded via store credit must meet the following conditions:

• The item was delivered or purchased in store within the last 30 days
• The item has not been worn, used or washed and is still in its original condition

The following items are final sale:

• The anticreases
• Shoelaces
• exotic products
• The complete range of Crep Protect products
• Second-hand clothes, shoes and accessories (USED)

Exceptions

Hype Point undertakes to make a refund to the original means of payment if the product received is not the correct one (eg:wrong size, wrong color or wrong model). However, to be able to obtain a refund, please ensure that the item meets the eligibility conditions listed above.

For any defective or damaged item, please contact our customer service at the following email address:customer@hypepoint.ca . It is recommended that you provide the following information in your email:

• Firstname name
• Order number (number appearing in the left corner of your invoice starting with # )
• Photos of the defective or damaged item  

Please note that sending an email concerning a defective or damaged item does not guarantee a refund or an exchange. However, our customer service will contact you as soon as possible to inform you of the options available to you. Please be respectful to our after-sales service department.

Note that there may be minor manufacturing defects over which we unfortunately have no control since Hype Point is a resale store. We therefore have no direct contact with any of the brands sold in stores. However, rest assured that all our items go through a meticulous quality control and that the items for sale have been certified by our team.

Return and exchange in store

All items that meet the admission requirements can be returned or exchanged at one of our four branches. Items purchased online can also be returned in store.  

Please have with you the invoice sent via text message or email as well as your item.

Return and exchange online

If you ordered from Hype Point and received the wrong item, please contact our customer service immediately:customer@hypepoint.ca . Please include the following in your email:

• Firstname name
• Order number (number appearing in the left corner of your invoice starting with #)
• Photos of the item received where you can see the size of the item

Our team will then analyze your situation and send you a return label with the procedure to follow if your item is eligible for a return or refund.  

Please note that in the event that this is an error on the part of Hype Point, no additional shipping costs will be charged to you. However, if the item received conforms to the order, but you wish to exchange it for a different size, a different model or store credit, the return delivery will be at your expense.

Please also note that an exchange for a different size or a different model can modify the price of your invoice given that the products we have available are for the most part sold by a third party, we are also in a market of shoe which fruitful and may affect the price of your pair.

-Hypepoint team

Last modification:September 12, 2022